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NES Fircroft is currently looking to hire a Contractor Liaison to join our Bonnyville office. The Contractor Liaison will play a critical role in the development/management of the Contractor experience within NES Fircroft – acting as a focal point for all contractor queries and issues. It is anticipated that there will be considerable interface with Divisional Managers across the US to support the management of contractors on assignment, alongside other functional managers within the business. The key purpose of the role is the management of the contractor population engaged.

Responsibilities:

• Act as the primary contact for assigned contractors, providing support, guidance, and management throughout their assignments.
• Conduct regular check-in calls, ensuring compliance with the 30-day check-in requirement.
• Oversee contractor offboarding, assisting with new assignment placements or connecting them to relevant resources.
• Take responsibility for managing the Recruitment Report.
• Collaborate with internal support teams (Sales, Payroll, Benefits, OAS, Travel) to ensure contractors receive comprehensive support and information.
• Review contractor Net Promoter Scores (NPS) to identify Promoters, Passives, and Detractors, addressing issues and enhancing satisfaction. Ensure NPS follow-up is completed in Bullhorn within 7 days.
• Participate in projects assigned by the manager, contributing to the continuous improvement of contractor management processes.

Experience:

• 1-2 years of administrative experience
• exceptional phone presence and building rapport
• contractor engagement is a plus
• proven track record of relationship building in previous roles

What you'll get in return:

• Competitive base salary
• 22 days PTO, plus your birthday off, and 12 paid bank holidays
• Festive shutdown (closed the week of Christmas to the new year)
• 100% medical benefits covered, and vision and dental offered.